Privacy Policy
At Cheeky Heating, Cooling & Plumbing ("Cheeky," "we," "our," or "us"), your privacy matters. We respect the personal nature of the information you share with us — whether you’re scheduling a service, joining our membership program, or browsing our website. This Privacy Policy explains how we collect, use, and protect your personal information while giving you access to helpful updates, offers, and services that keep your home running smoothly.
Information We Collect
When you interact with Cheeky, we may collect personal information such as your:
- Name
- Phone number
- Address
- Email address
- Service history or job details
We may also collect non-personal usage information when you visit our website. This may include your browser type, pages visited, time spent on site, and general location data (such as city or region). This information helps us understand how people use our website so we can improve our content, user experience, and communication.
How We Use Your Information
We use the information you provide to:
- Schedule and confirm appointments
- Send service updates, invoices, or follow-up requests
- Share seasonal promotions or membership reminders
- Respond to your inquiries and provide customer support
- Improve our website, communication, and service quality
We may also use limited website or campaign data to help ensure that our marketing and remarketing ads are relevant to your interests. This may include tools like Google Ads remarketing or other ad platforms that use cookies to display Cheeky ads to people who’ve previously visited our site. Any data used in this process follows both Google’s and Cheeky’s privacy standards and does not include personally identifiable information.
Text Messaging and Communication Privacy
By providing your phone number and opting into our communication services, you agree to receive text messages, calls, or prerecorded messages from Cheeky Heating, Cooling & Plumbing regarding your appointments, inquiries, and special offers.
We take your consent seriously.
You can opt out of text messages at any time by replying STOP.
To receive help or support, reply HELP or contact our office directly.
We will never sell, share, or rent your personal data — including your phone number or email — to third parties for marketing purposes. Any data sharing is limited to essential business functions such as appointment scheduling, service fulfillment, or transaction processing.
Data Protection and Security
We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, misuse, or disclosure. Our systems and service partners follow industry best practices to ensure the security and confidentiality of your personal data.
We comply with all applicable privacy laws and communication regulations, including requirements for 10DLC (text messaging) campaigns.
Your Choices and Opt-Out Rights
You can opt out of marketing communications at any time by:
- Replying STOP to any text message
- Unsubscribing from email communications using the link provided
- Contacting us directly by phone or email
Once you opt out, we’ll stop sending marketing or promotional messages unless you choose to opt back in later. Transactional communications (such as invoices or appointment confirmations) may still be sent when necessary to complete a service you’ve requested.
Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance user experience, track performance, and analyze website traffic. You can disable cookies in your browser settings, though doing so may limit certain site functionality.
Third-party vendors, including Google, may use cookies to serve Cheeky ads on other websites based on your past interactions with our site.
You can manage or opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Contact Us
If you have questions about this Privacy Policy, our data practices, or would like to request removal from our communications, please contact us:
Cheeky Heating, Cooling & Plumbing
Based in Forsyth County, Georgia
(770) 762-2582
onlinerequest@cheeksac.com
www.callcheeky.com
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices or to comply with new laws and regulations. Any updates will be posted on this page with a revised effective date.
Thank you for trusting Cheeky Heating, Cooling & Plumbing with your information —
and remember: Don’t Go Nuts, Call Cheeky!
